Cancellation/Refund Policy

We understand that plans can change, and we strive to be fair while protecting the availability of our properties for other guests. Please read the following cancellation and refund policy carefully before booking.

Cancellation Window

Cancellations are only eligible for a refund if made at least 7 full days prior to the scheduled check-in date.

No Refunds for Late Cancellations

Cancellations made less than 7 days before check-in are not eligible for any refund. This policy applies regardless of the reason for cancellation, including personal emergencies, weather events, or travel disruptions.

Refund Processing

Approved refunds will be processed within 3–5 business days of cancellation. However, please note that the time it takes for the refund to appear on your card or bank statement may vary depending on your financial institution and can take up to 10 business days or longer.

How to Cancel

To request a cancellation, please contact us as soon as possible at:

Superior Holdings Group LLC

Phone: (727) 618-4200
Email: info (at) silversandsvacation.com

Please include your reservation details in your email or have them ready when calling.